Refund policy

We believe even small things should feel just right — including your shopping experience.

🤍 Return & Refund Policy

We want you to feel good about every piece you bring into your space.

🕊️ 30-Day Returns

You have 30 days after receiving your item to request a return.

To be eligible:

Item must be unused and in original condition
With original packaging
Proof of purchase is required
📦 How to Start a Return

To request a return, please contact us at:
👉 sales@dawnlu.com

Once your request is approved, we’ll provide:

Return instructions
Return address

⚠️ Items sent back without prior approval will not be accepted.

💔 Damaged or Incorrect Items

Please inspect your order upon arrival.

If your item is:

Damaged
Defective
Incorrect

Contact us within 7 days, and we’ll make it right.

💸 Refunds

Once we receive and inspect your return, we’ll notify you of the approval status.

If approved:

Refunds are issued to your original payment method
Processing time: 7–10 business days

Please note that your bank may take additional time to post the refund.

🚚 Return Shipping
Customers are responsible for return shipping costs
If the item is defective or incorrect, we will cover the shipping
💌 Need Help?

For any questions, feel free to contact us:
👉 sales@dawnlu.com